My week as an Uber courier: my motorcycle got stolen, but I maintained my five-star rating

Delivering everything from volumes to falafel sandwiches was easy, but excessive periods of downtime induce the prospect of earning a consistent living grim

Nicholas pads down the stairs of his apartment building on Broome Street in New Yorks Soho neighbourhood where the cheapest two-bedroom unit costs more than$ 2m in his boxers and a T-shirt to meet me on a Saturday afternoon. The twentysomething hands me two volumes and asks for them to be delivered to his friends place 11 minutes away in the West Village. I am at Nicholass beck and call and anyone elses, if they have a smartphone as an Uber courier.

Delivering Nicholass books The Limits of Power: The End of American Exceptionalism and Empire As a Way of Life earns me $5.60( it costs him$ 7, as Uber takes 20% of all my earnings ). Still, it equates to an hourly wage of $30.60 far higher than the New York City minimum of $10.50. I did, however, spend 3 hour waiting for a task on the Uber Driver app, and he is my only client.

As 8% of Americans and 14% of Britons have turned to the so-called gig economy to make ends meet, doing chores such as driving for Uber or Lyft, cleaning apartments for Handy or doing odd jobs via TaskRabbit, I have joined them as an UberEats and UberRush cycle courier. The delivery services, which are used by eateries to deliver lunch and dinner to office workers as well as to deliver packages for people like Nicholas, are some of the newest tentacles of the fast-growing Uber empire that has find the seven-year-old Silicon Valley companys valuation rise to $68.5 bn.

Rupert
Rupert Neate would be prepared to make a delivery. Photo: Sarah Gilbert for the Guardian

Signing up is simple enough. I fill out an online form, watch a video explaining how the service runs and take a test to make sure Im paying attention. After passing, Im rewarded with a link to download the app, and a flurry of text messages exhorting me to saddle up and get on with my new career.

Joining companies like Uber is straightforward because workers are not classified as employees but self-employed contractors. This makes it much cheaper for the employer, as they dont have to grant employees access to healthcare, sickness benefit or holiday pay.

This has led to high-profile strikes on both sides of the Atlantic, including Uber drivers in the US attempting a nationwide ten-strike and recurred strikes by Deliveroo and Uber Eats takeaway delivery drivers in the UK.

Politicians in the UK and the US have criticised gig economy companies for steadfastedly refusing to give workers benefits even if they are working in effect full-time for one employer. A committee of MPs last week criticised Uber for creating gibberish and virtually unintelligible contracts to ensure that its drivers remained self-employed.

Frank Field, chair of the work and pensions select committee in the UK, which is carrying out an investigation into the sector, published full details of contracts at Uber, the takeaway messenger firm Deliveroo and Amazon. Quite frankly the Uber contract is gibberish, Field said. The route they work looks in most routes an nasty plenty like being employed.

These companies parade the flexibility their model offers to drivers but it seems the only real flexible is enjoyed by the companies themselves. It does seem a marvellous business model if you can get away with it.

My fret is that as a result these companies contribute little to the public handbag or our social safety net. They are not paying sick leave, national living wage, or contributing to pensions. Yet it seems likely that the employment opportunities practices will result more people to require taxpayers to pick up these costs.

In the UK, Uber lost a landmark job tribunal that could affect the status of its 30,000 drivers in the country. In their ruling on the lawsuit, brought by two Uber drivers, the tribunal magistrates turned to Hamlet to criticise Uber for grimly sticking to faintly ridiculous debates that it is an app and not a taxi service. The lady doth protest too much, methinks, it told. Uber is appealing the ruling.

It tells it is revising its contracts in plainer English and that weve always been clear to drivers who use Uber that they are self-employed and free to opt if, when and where they drive, with no shiftings, minimum hours or uniforms.

As a messenger back in New York, if its going to rain tomorrow, I wont find out from the Weather Channel, but from Uber. Rain, snow or especially cold weather entails more profit for the company as demand increases, and it answers with cost surges. It also entails possibilities for more earnings for the more than 1 million Uber drivers and cyclists around the world.( The cyclist alternative is currently only available in New York, San Francisco, Los Angeles, Chicago, Toronto and Portland .)

Rain is forecast tomorrow and it will be one of the busiest days of the year in so far! reads a text from Uber. We are offering a $25 incentive for completing at least five journeys throughout the day tomorrow This is a HUGE opportunity to earn money so dont miss out.

I fire up the app at lunchtime and wait for jobs to come pouring in. Soon my phone pings and a countdown begins, giving me 10 seconds to decide whether to accept a chore. I accept and rush for the elevator, dreading any delay could jeopardise my five-star rating.

Uber drivers and couriers are rated by each client, and the company warns that any delays, breakages or perceived rudeness are likely to lead to poor ratings. Messengers and drivers also rate the customers. I dedicate all my clients five stars except Nicholas, whom I give one starring out of petulance at his laziness.

This job is to collect a Buckaroo burger( beef, aged cheddar, brisket, wild mushroom and smoking sauce on a brioche bun) and fries from the trendy organic chain Bareburger in the Financial District and take it to a university lecturer 0.66 miles back. The delivery takes six minutes, earning me $4. Not bad, but the time it takes to collect goods is unpaid, as is the trip-up back to the starting point. The undertakings arent rolling in either, even though I am in one of Ubers designated busy zones in the financial heart of the town, where it has boosted fares by 1.4 days this lunchtime.

The downtime is OK for me because Im fitting delivery around my day job writing articles, like this one, but for people turning full-time to gig economy jobs, excessive periods of downtime can build earning a consistent living precarious.

Uber
Uber cost upsurges. Photo: Rupert Neate

Just two more chores come in that day delivering a falafel sandwich to a tech bro working alone in a huge empty office at the tip of Manhattan with views of the Statue of Liberty ($ 4.12, plus a$ 2 tip thanks, man ), and dispatching a letter from a downtown WeWork coworking space to Gillian at another WeWork in the West Village ($ 12.10) so I fail to secure the $25 incentive.

My luck appears to be seeming up the next day as my phone pings at 10.31 am, sending me to Cafe Patoro, a Brazilian bakery famous for its po de queijo ( cheese-flavoured tapioca rolls ). I am at the downtown cafe to pick up a half brigadeiro cake( a condensed milk and chocolate truffle, their own nationals icon in Brazil since it was invented during the second world war, when it was difficult to source fresh milk ).

The cake is for Roberta Freitas, a Brazilian banker working on Lexington Avenue in Midtown who has ordered it for an office vacation party, where the multicultural team have been asked to each bring a delicacy from their home country. I set off cycling up the East River bike track, but soon realise Freitass cake wont survive the journey in my satchel.

Worried that I could ruin her office party and my five-star Uber rating, I lock my motorcycle and take the subway uptown. A very smiley Freitas collects her cake, and I take the subway back downtown, only to find a very lonely lamppost where my bike was.

My bike is not insured under Uber. When I eventually get hold of a human at Uber, I am told the only insurance cover is up to$ 1m to cover bodily injury or property damage to third parties where the claim develops out of UberEats and UberRush operations. Note it only pays out if I injure a third party; if an Uber cyclist get knocked down by a cab, he or she will have to pay for his or her own ambulance/ hearse. Freitass cake doesnt appear to be insured, either. A spokeswoman tells: In terms of your topic about falling cupcakes( or transgressing something during a delivery ), this is something we examine on a case-by-case basis.

A very short-lived cycle messenger career over before its properly begun, you might think. But not having a motorcycle doesnt appear to faze Uber: with the swipe of a finger I turn from Uber Bicycle to Uber Walker, and with tasks like Nicholass begins the slow attempt to earn enough money to buy a new motorcycle.

At the present rate of roughly one$ 6 job a day, itll take only under a year. But I preserve my five-star rating.

Read more: www.theguardian.com

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